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Prism Technologies Group is unlike other IT companies, in that we take a broad look at the technologies your business utilizes, including the phone systems you have in place. Telecommunications should be included in your business needs assessment, and we provide ways to integrate your telecom network with the larger infrastructure.  

There is great value in having one or more of these telecom solutions:

Hosted Voice over Internet Protocol (VoIP)

VoIP is the latest telephone technology that has gained popularity because of its ability to transmit calls via the Internet.  The advantage of VoIP is it has unmatched scalability and flexibility – it forms to fit your business needs.  Also, there is no PBX equipment on the premises, and you don’t incur surcharges for the amount of calls you make; similar to not being charged for the number of emails you send.

Internet Services

We also have the ability to establish Internet services for your company.  Having worked with numerous Internet Service Providers (ISPs), such as AT&T and Time Warner Cable, we can help you determine which program best suits your business needs.

PBX

Most of our medium-sized business clients prefer a Private Branch Exchange (PBX) because of high call volume internally.  We can help you decide on the number of lines you need for incoming calls, and we will setup inner-office phone numbers using three or four digit extensions.

Call Center

When the number of incoming calls increases by leaps and bounds, your business needs a call center.  Prism Technologies Group can establish a system to fit your requirements, to include unique features such as Automatic Call Distribution (ACD) and queuing.

Video Conferencing

Many of our clients with representatives in other regions utilize video conferencing frequently.  We recommend the equipment best suited for your work environment, and we setup the system and demonstrate how it works.  

Unified Communications

Our innovative unified communications platform allows you to bring voice, video and other streaming media, such as desktop sharing and web conferencing together by utilizing any or all of your personal or company provided devices such as iPods, iPhones, iPads and laptops.

Digital Phone

Prism Technologies Group can establish a digital phone system for your business.  Due to the fact digital phone utilizes high speed Internet to process telephone calls, we can determine the best way to integrate your digital phone with your existing network.
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