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Technology can be a bit overwhelming, especially if you’re unfamiliar with IT terms and vocabulary.  At Prism Technologies Group, we want you to be knowledgeable about our IT services, and feel comfortable doing business with us, so we’ve compiled a few questions we are frequently asked.  

  • What information do I need to provide Prism when calling to inquire about services? +

    It’s helpful for us to learn about your business, the issues you’re experiencing and the goals you want to achieve.  In regard to Requests for Proposals (RFP), we customarily conduct a complete inventory and assessment of your IT infrastructure, so you don’t have to do a thing.  This enables us to make it cost effective through thoughtful recommendations.
  • There is a lot of buzz about Microsoft 365. Is it different or better than Google Apps? +

    Microsoft has a stellar reputation, and the performance of Microsoft 365 mirrors that. Most users find Microsoft 365 easier to use because its Office Suite is familiar.  Both have similar apps, however Microsoft 365 has an excellent Service Level Agreement (SLA) and it includes a 99.9% financially backed SLA uptime.
  • How can Microsoft Dynamics CRM Online help my business operations? +

    Customer Relationship Management (CRM) is the basis for this technology because it gives insight to customer behavior based upon trends.  Being that customers define the success of any company, this product provides an avenue for you to automate processes and track performance.
  • We backup our data every day. Why do I need disaster recovery services or archiving services? +

    You’re on the right track by backing up your data, however that is not enough to save it in the event of a loss.  Take it one step further by considering how the information will be retrieved if its lost – have you considered the length of time it will take to recover it?  Has your backup strategy been tested to vet its integrity?  With our help, we will put all of the right products and processes in place to ensure the storage and recovery of your information is achieved fairly quickly in the event of a loss.
  • I just started my own company, and don’t know where to begin with IT infrastructure. How can you help me determine what I need now and in the future? +

    First, we learn about your business and your plans for growth.  Then, we evaluate your needs and develop a plan that supports your business operations, now and in the future.  We offer scalable solutions that fit your company as it expands.
  • Do you guarantee your products and services? +

    We maintain high performance standards; therefore we guarantee products and services as stated in our Prism Guarantee.
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  • delivering accountability
  • delivering functionality
  • delivering dependability
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